Professional Services

OpenLink provides world-class turnkey implementation solutions for our customers from pre-sales assistance through “go-live” events. These solutions are based on a proven implementation methodology developed over the past fifteen years and continually enhanced to address new technology developments and evolving market-driven business needs.

Our comprehensive implementation solution teams include dedicated professionals who are experienced project managers, business analysts, technologists and trainers with in-depth industry-specific business expertise.  Members of our implementation teams have direct access to in-house subject matter experts and product development personnel to ensure on-time and on-budget implementations that consistently meet client expectations.

Implementation support services include, but are not limited to:

• Complete turnkey product implementations, encompassing all implementation phases from project definition to the final production “go-live”.
• Business and functional design, gap analysis, and transition planning.
• Legacy interface technical design, development, testing and deployment.
• System upgrades and regression testing services.
• Assistance in deploying add-on modules and new business solutions.

OpenLink's Professional Services division deploys consulting resources worldwide from our centrally located offices in New York, Houston, London, Berlin, Vienna, São Paulo, Sydney, Singapore, Toronto and Moscow.

OpenLink CRM Web Portal

OpenLink's CRM Web Portal is a personalized connection to client-specific information and services including Support related details, software distribution schedules and software testing and release note details.  With direct access to the latest information available, OpenLink’s CRM Web Portal provides:

CRM System Access

• Full history of all "open" and "life-to-date" Support Requests
• Correspondence details, progress and current status information on client-specific Support Requests
• Ability to request updates or escalation on any outstanding Support Request

OpenLink Release Schedule and Release Notes Database

• Provides Detailed Views on Past and Future Client-Specific Releases
• Detailed documentation on all software changes for each maintenance or client-specific software release
• High level “What’s New” and “What’s Changed” documentation to further inform clients of improvements and system changes.
• Ability to filter Release Notes by functionality, priority, risk and software module.

OpenLink Quality Assurance Test Case Database

• Full searchable database detailing OpenLink’s test suites and automated test cases
• Tests can be filtered by version, functional area, product and test type
• Tests can be searched by keyword and test case number

OpenLink InterComm

OpenLink’s InterComm allows clients to connect, communicate and collaborate with OpenLink and our greatest asset - our large and supportive community of worldwide users.   Through this end-user forum, OpenLink clients can better interact with clients and OpenLink experts.  In addition, clients can:

• Post questions, comments and suggestions in various forums 24 hours a day, 7 days a week
• Share knowledge and expertise with other OpenLink users
• Tap into the advice and insight of other OpenLink clients to broaden the understanding of OpenLink’s software capabilities

With an easy-to-use intuitive interface (available in multiple foreign languages) clients often turn to OpenLink’s InerComm to further can gain knowledge and connect with other OpenLink users.

OpenLink Web Conferencing Center

As an added service, OpenLink provides web conferencing facilities between our offices and our clients. Clients can get connected with our live, interactive web conferences via the Internet. Our web conferencing solution allows you to participate in:

• Live, collaborative meetings
• Interactive presentations
• Product demos
• Web seminars
• Training sessions
• Remote interaction with a Client Support Analyst for direct, on demand assistance with Support Requests

Our web conferencing center allows you to meet, train, and collaborate from the comfort of your own office via a secure, 128-bit encrypted connection.