OpenLink's integrated support network.
OpenLink's layered support network utilizes regional teams in New York, Houston, London, Berlin, Vienna, São Paulo, Sydney, and Singapore to provide our global client base with 24x7x365 coverage regardless of the time zone they operate in. Making use of our proprietary network of standardized communication channels (telephone, e-mail, and web-based tools and services), and our significant investment in the latest generation of CRM solutions, we're able to meet the primary focus of our service: delivering the solution you need.
E-mail: support@olf.com
Americas: +1 516 394 1199
Europe & Asia: +43 (1) 81130-550
Jay Herrero
Director, Global Client Support Group
+1 516 394 1263 office
Richard Kneller
Manager, Client Support Group - New York
+1 516 394 1134 office
Heinz Bauer
Manager, Client Support Group - Vienna
+43 (1) 81130-454 office
OpenLink provides world-class turnkey implementation solutions for our customers from pre-sales assistance through “go-live” events. These solutions are based on a proven implementation methodology developed over the past fifteen years and continually enhanced to address new technology developments and evolving market-driven business needs.
Our comprehensive implementation support team includes dedicated professionals who are experienced project managers, business analysts, technologists and trainers with in-depth industry-specific business expertise in such areas as financial services, energy, commodities, and the largest systems integrators.
OpenLink’s implementation solutions team has direct access to in-house subject matter experts and product development personnel to ensure on-time and on-budget implementations that consistently exceed client expectations.
Implementation support services include, but are not limited to:
- Complete turnkey product implementations, encompassing all implementation phases from project definition to the final production “go-live”;
- Business and functional design, gap analysis, and transition planning;
- Legacy interface technical design, development, testing and deployment;
- System upgrades and regression testing services;
- Test case execution automation; and,
- Assistance in deploying add-on modules.
OpenLink’s Professional Services division deploys consulting resources worldwide from our centrally located offices in New York, Houston, London, Berlin, Vienna, Singapore, Sydney, and São Paulo. Please contact one of our local offices to learn more about our service professionals.
The OpenLink InterComm is your OpenLink Interactive Community, allowing you to Connect · Communicate · Collaborate with OpenLink and our greatest asset - our large and supportive community of worldwide users. Now, in this "members helping members" area, you can:
- Post questions, comments, suggestions in our forums 24 hours a day, 7 days a week
- Share your knowledge and expertise with other helpful OpenLink users
- Tap the advice and insight of other OpenLink clients to broaden your own understanding of our software and its vast capabilities
With an easy-to-use intuitive interface (available in multiple foreign languages) you'll feel right at home in no time. Register now and give it a try!
(Please note, the OpenLink InterComm is not a "public" message board, and is intended solely for use by OpenLink and its affiliated clients).
OpenLink's CRM Web Portal is a personalized connection to all user-specific service requests submitted to our Client Support Group. Providing direct access to the latest information available, this CRM web portal provides:
CRM System Access
- Direct access to the OpenLink CRM System
- Full history of all "open" and "life-to-date" Service Requests
- A built-in reporting tool for customized Service Request report creation
- Access to the latest OpenLink Service Request information delivered through a personalized home page
- Allow easier sorting and filtering of release notes
- Reduce the volume of documentation that must be sifted through in a release notes search
- Document changes between two cuts of a given version of code
- Document changes between one version of code and another. (This is especially helpful when a client is planning a code upgrade. All pertinent code changes can be identified.)
- Filter data by Version, Functional Area, Product and Test Type
- Search by Keyword and Test Case Number
As an added service, OpenLink also provides web conferencing facilities between our offices and our clients. Get connected - with our live, interactive web conferences via the Internet. Our web conferencing solution allows you to participate in:
- Live, collaborative meetings
- Interactive presentations
- Product demos
- Web seminars
- Training sessions
- Application viewing and sharing
- Remote interaction with a Client Support Analyst for direct, on demand assistance with Service Requests
Our web conferencing center allows you to meet, train, and collaborate from the comfort of your own office via a secure, 128-bit encrypted connection. All you need is your phone and your web browser - the same tools you use every day - and it's all done without the expense and inconvenience of travel.